Privacy Policy

1. Who We Are

fidle studio limited (“we”, “us”, or “our”), incorporated in New Zealand, operates fidle.studio (“the Service”), an AI-powered website builder. We respect your privacy and are committed to protecting your personal information.

2. Information We Collect

We may collect the following types of information:

• Account information: name, email address, password, and billing details when you register or subscribe.
• Usage information: pages visited, features used, device type, browser type, IP address, and referring URLs.
• Content you provide: text, images, prompts, and other materials you upload or generate using the Service.
• Communications: emails, support requests, and feedback you send us.
• AI interaction data: prompts and outputs processed through our AI features to improve quality and safety.

3. How We Use Your Information

We use your information to:

• Provide, operate, and improve the Service;
• Process payments and manage subscriptions;
• Communicate with you about updates, support, and marketing (where permitted);
• Monitor usage, diagnose issues, and ensure security;
• Train and improve our AI models, consistent with this Privacy Policy and applicable law;
• Comply with legal obligations and enforce our Terms & Conditions.

4. Cookies & Tracking

We use cookies and similar technologies to remember preferences, analyse usage, and improve the Service. You can manage cookie settings through your browser. Some features may not function correctly if cookies are disabled.

5. Sharing Your Information

We do not sell your personal information. We may share it with:

• Service providers: hosting, payment processing, analytics, and AI platform partners who help us operate the Service.
• Legal authorities: when required by law, court order, or to protect our rights, users, or the public.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations.

6. Data Security

We implement reasonable technical and organisational measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide the Service, fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Depending on your location, you may have the right to access, correct, delete, restrict, or object to the processing of your personal information. You may also have the right to data portability and to withdraw consent where processing is based on consent. To exercise these rights, contact us at hello@fidle.studio.

9. International Transfers

Your information may be transferred to and processed in countries outside New Zealand, including by our cloud and AI service providers. We take steps to ensure appropriate safeguards are in place.

10. Children's Privacy

The Service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a revised “Last updated” date. We encourage you to review it periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at hello@fidle.studio.